Professional Customer Support Team

S2000Win has been the leading provider of field service dispatch software solutions since 1987. We service thousands of S2000Win users dispatching more than 20,000 service calls per day, with the most comprehensive, user friendly management solution available today.

S2000Win provides each customer with professional training and personal consulting services.  Telephone support services are provided Monday through Friday by highly trained service software professionals to help answer any customer questions.

The S2000Win Support Team: Over 100 Man Years of Service Experience

A software product is only as good as the team behind it – a team that provides both quality responsive support and technical support for uninterrupted product use.

Alan Bird, Director of Product Development

Alan has an MBA from Vanderbilt and joined us after the split up of a large consolidator who was using S2000Win and had 11 Branches with nearly 300 techs. To date, he has done on-site installations, network analysis, and file conversions and currently manages all development and coding of S2000Win.

Janice Finkle, Technical Support/ Training Associate

Janice received her BA Degree from Wilmington College in Ohio in 1993 and has since gained experience in many areas of both HVAC and Plumbing…. working with inventory control, purchasing, dispatch, and in office management. She has over 10 years experience in customer service. Janice joined the s2000win staff during a move from Ohio in early 1999 where she had worked for an HVAC company in Cincinnati utilizing S2000win software.

Bill Borchert, Development Associate

Bill has over 25 years experience in the computer business including extensive system design and programming experience. Bill has an industrial Engineering Degree from the University of Arkansas and he held several management positions while working for SSI. He was head of development and support for the PCS2000 product, when it was owned by SSI in Kansas City. Today he does all documentation and reports for the S2000WIN product and assists in support along with doing hundreds of custom reports using Crystal Reports for our customers.

John Jakic, Product Development

John is one of our  lead developers for the S2000 Wireless mobile solutions. John has have several years of experience with our Mobileframe technology and C++ programming expertise.

Randy Cherry, Training and Development Associate

Randy Cherry has over thirty years experience in the Mechanical Contracting Industry.  In 2000 after owning and operating a mechanical contracting business for seventeen years he had the opportunity to work for one of S2000’s first customers and implement their S2000 DOS to WIN conversion.  In 2006 he became an employee of S2000.  In 2008 he started the RGC Group, LLC focusing on Management and Software Consulting and Process and Procedure Analysis, including software sales, custom Crystal Reports, file conversions, onsite consulting/training, web training and classroom training.

Doug Wynn, Director of Tech. Support and IT Solutions

Doug came to S2000 with 26 years of experience in the Computer Industry starting with his Training at the 3361st School Squadron for Missile Electronic Equipment Specialists at Chanute AFB in Rantoul Illinois. Doug’s troubleshooting skills have taken him from the Defense Industry to the Cable Telecommunications Industry where he assisted in the construction of the “Information Super Highway” in Texas and throughout the Mid-South. Doug Knows Field Service and the associated software required to get the job done.

Kay Brand, Director of Accounting Support and Business Solutions

Kay has her associate’s degree in accounting and while working for a large mechanical contractor in Phoenix, she was quoted as saying “I love the flexibility of S2000 and the human aspect of their support personnel. They always listen to our needs and help incorporate our special circumstances into S2000″. After joining the S2000Win Team, Kay continues that flexible and human aspect level of S2000 support.

Linda Kontur, Technical Support/ Training Associate

Linda has been a key support and consulting associate for S2000 for over 15 years.

To learn more about how S2000Win can help your company to be more productive and efficient contact us today for your Free Demonstration. Learn how S2000Win can help you to streamline your entire service operation.