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SERVICE DISPATCH: This module is the heart of S2000. Allows for work orders to be easily taken for each and every location, 6 look-ups (customer, phone, address, etc.), notes presented, credit hold feature, past work orders displayed with multiple sorts, and tabs for customer equipment, easy addition of more modules. Views for additional look up options. The ability to interrupt and enter an additional work orders, schedule on the fly while looking at a dynamic electronic dispatch board that allows for drag & drop, multiple days/work order, multiple techs/work order, color coded zip code areas, and quick access to customer information and it is easy to use!
PREVENTATIVE MAINTENANCE: scheduling starts with standard PM Tasking by customer equipment that show the procedures and parts needed to run that specific task. We supply a PM Planner Board to look at a full years of scheduled PMs to smooth out loads months in advance and then at a variable time in advance these PM tasks are automatically placed on the day and tech you desire. The standard PM Task can have information automatically added to them from that specific customer equipment.
BILLING: This complex part of any service department is made easy yet flexible with S2000 Billing and A/R. It will perform too many tasks to list here. A few functions: Time and Material billings. Installation Jobs. Many features are included like WIP, custom quote forms, and over/under billing reports. Service Contract billings include flexible billing. Parts order billing is available. When invoices are posted for generation the system automatically checks for all your needs. It does so much more
PURCHASE ORDER: Module allows you to easily purchase in the field for service work orders or buy for installation jobs without having to first enter inventory. It can also be directed at purchasing for inventory and will allow for partial receipts and partial payments. Backorders are automatically generated. It can easily drop shipments, verify purchase prices with vendor invoices, and create records.
INVENTORY CONTROL: Module provides all of the functions necessary for complete control of your organization's inventoried assets. Both the levels and value of stock for service trucks, main stock, or other stocking locations is tracked in real time. Extensive reporting capabilities assist in reorders, valuation of inventory, monitoring usage of key parts, and more.
SERVICE AGREEMENTS: Module provides the functionality required for most organizations that provide warranty and contract service to their customer base. Once service agreements are created and activated, S2000WIN automatically generates recurring billings for them as required by the terms of the contracts. Renewals are generated automatically using parameters defined for your organization.
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